Prompt

Analyze support tickets for insights and improvements.

<ticket_data>
- Volume: {tickets per day/week}
- Categories: {types of issues}
- Current SLA: {response/resolution times}
- CSAT: {current satisfaction score}
</ticket_data>

<business_context>
- Product: {what you support}
- Team size: {support staff}
- Tools: {helpdesk platform}
</business_context>

<analysis_goals>
{reduce volume, improve CSAT, etc}
</analysis_goals>

Analyze:
1. Ticket categorization
   - Issue taxonomy
   - Root cause analysis
   - Frequency patterns
   - Severity distribution
   
2. Customer journey
   - Common paths to support
   - Friction points
   - Self-service gaps
   - Escalation patterns
   
3. Response quality
   - Resolution rates
   - Response times
   - Customer effort
   - Agent performance
   
4. Improvement recommendations
   - Knowledge base gaps
   - Product improvements
   - Process optimization
   - Training needs

Include actionable insights.