Support Ticket Analyzer
7.7/10Overall
7.7AI
No user ratings
Submitted Jul 18AI evaluated Jul 18
Prompt
Analyze support tickets for insights and improvements.
<ticket_data>
- Volume: {tickets per day/week}
- Categories: {types of issues}
- Current SLA: {response/resolution times}
- CSAT: {current satisfaction score}
</ticket_data>
<business_context>
- Product: {what you support}
- Team size: {support staff}
- Tools: {helpdesk platform}
</business_context>
<analysis_goals>
{reduce volume, improve CSAT, etc}
</analysis_goals>
Analyze:
1. Ticket categorization
- Issue taxonomy
- Root cause analysis
- Frequency patterns
- Severity distribution
2. Customer journey
- Common paths to support
- Friction points
- Self-service gaps
- Escalation patterns
3. Response quality
- Resolution rates
- Response times
- Customer effort
- Agent performance
4. Improvement recommendations
- Knowledge base gaps
- Product improvements
- Process optimization
- Training needs
Include actionable insights.
AI Evaluation
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