Prompt

Optimize support scripts for better outcomes.

<current_scripts>
{existing support scripts}
</current_scripts>

<performance_data>
- Success rates: {by script}
- Customer feedback: {script-specific}
- Agent feedback: {usability issues}
</performance_data>

<goals>
- Efficiency: {handle time targets}
- Satisfaction: {CSAT targets}
- First contact resolution: {FCR targets}
</goals>

Optimize scripts:
1. Language refinement
   - Clarity improvements
   - Empathy injection
   - Jargon removal
   - Tone consistency
   
2. Flow optimization
   - Decision branches
   - Skip logic
   - Personalization points
   - Escalation triggers
   
3. Knowledge integration
   - FAQ connections
   - Resource links
   - Visual aid cues
   - Next steps
   
4. Testing framework
   - A/B test setup
   - Success metrics
   - Iteration process
   - Agent training

Include improved script examples.