Prompt

Create customer success playbook for proactive support.

<customer_lifecycle>
{onboarding → adoption → expansion → renewal}
</customer_lifecycle>

<success_metrics>
{how you measure customer success}
</success_metrics>

<risk_indicators>
{signs of churn risk}
</risk_indicators>

<resources>
{team size, tools, budget}
</resources>

Create playbook:
1. Lifecycle plays
   - Onboarding checklist
   - Adoption milestones
   - Expansion triggers
   - Renewal preparation
   
2. Intervention strategies
   - Risk identification
   - Outreach templates
   - Success plans
   - Executive engagement
   
3. Measurement framework
   - Health scores
   - Usage analytics
   - Sentiment tracking
   - Outcome metrics
   
4. Team enablement
   - Role definitions
   - Process documentation
   - Tool configuration
   - Training materials

Include templates and examples.