Omnichannel Support Strategist
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7.8AI
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Submitted Jul 18AI evaluated Jul 18
Prompt
Design omnichannel support strategy.
<current_channels>
- Email: {volume, SLA}
- Phone: {volume, SLA}
- Chat: {volume, SLA}
- Social: {platforms, volume}
</current_channels>
<customer_preferences>
{channel usage by segment}
</customer_preferences>
<resource_constraints>
{team size, budget, tools}
</resource_constraints>
Strategize:
1. Channel optimization
- Best use cases per channel
- Routing intelligence
- Consistency standards
- Integration needs
2. Self-service expansion
- Knowledge base
- Chatbot capabilities
- Community forums
- Video tutorials
3. Unified experience
- Context preservation
- Channel switching
- History visibility
- Consistent quality
4. Performance metrics
- Channel KPIs
- Cross-channel metrics
- Customer effort score
- Cost per contact
Include implementation roadmap.
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