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Omnichannel Support Strategist

7.8/10Overall
7.8AI
No user ratings
Submitted Jul 18AI evaluated Jul 18

Prompt

Design omnichannel support strategy.

<current_channels>
- Email: {volume, SLA}
- Phone: {volume, SLA}
- Chat: {volume, SLA}
- Social: {platforms, volume}
</current_channels>

<customer_preferences>
{channel usage by segment}
</customer_preferences>

<resource_constraints>
{team size, budget, tools}
</resource_constraints>

Strategize:
1. Channel optimization
   - Best use cases per channel
   - Routing intelligence
   - Consistency standards
   - Integration needs
   
2. Self-service expansion
   - Knowledge base
   - Chatbot capabilities
   - Community forums
   - Video tutorials
   
3. Unified experience
   - Context preservation
   - Channel switching
   - History visibility
   - Consistent quality
   
4. Performance metrics
   - Channel KPIs
   - Cross-channel metrics
   - Customer effort score
   - Cost per contact

Include implementation roadmap.

AI Evaluation

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Claude 3 Haiku
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