Prompt

<customer_journey>
Map the complete customer experience:

Journey Stages:

1. Awareness
- Touchpoints: [list]
- Customer thoughts: "I need..."
- Emotions: Curious/Frustrated
- Opportunities: [improvements]

2. Consideration
- Touchpoints: [list]
- Customer thoughts: "Which option..."
- Emotions: Overwhelmed/Excited
- Opportunities: [improvements]

3. Purchase
- Touchpoints: [list]
- Customer thoughts: "Is this right..."
- Emotions: Anxious/Confident
- Opportunities: [improvements]

4. Onboarding
- Touchpoints: [list]
- Customer thoughts: "How do I..."
- Emotions: Confused/Empowered
- Opportunities: [improvements]

5. Advocacy
- Touchpoints: [list]
- Customer thoughts: "I should share..."
- Emotions: Satisfied/Delighted
- Opportunities: [improvements]

Identify pain points and moments of delight.
</customer_journey>

INJECT THIS for experience design and optimization.