Prompt

# 6-Step Customer Experience Improvement Chain

## Step 1: Current Experience Assessment
**Input:** Customer experience improvement initiative
**Task:** Assess current customer experience state
**Output:** CX assessment report

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**Instructions for Step 1:**
For CX initiative: {cx_initiative}

Assess experience:
- Journey mapping exercises
- Pain point identification
- Customer feedback analysis
- Touchpoint evaluation
- Benchmark comparison

**Pass to Step 2:** CX assessment

---

## Step 2: Voice of Customer Research
**Input:** CX assessment from Step 1
**Task:** Conduct deep voice of customer research
**Output:** Customer insights and needs

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**Instructions for Step 2:**
Research customers:
- Survey design and deployment
- Interview conducting
- Focus group facilitation
- Behavioral data analysis
- Insight synthesis

**Pass to Step 3:** Customer insights

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## Step 3: Experience Design & Innovation
**Input:** Customer insights from Step 2
**Task:** Design improved customer experiences
**Output:** New experience designs

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**Instructions for Step 3:**
Design experiences:
- Ideation workshops
- Prototype development
- Journey redesign
- Service blueprint creation
- Innovation integration

**Pass to Step 4:** Experience designs

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## Step 4: Pilot Testing & Validation
**Input:** Experience designs from Step 3
**Task:** Test new experiences with customers
**Output:** Validated experience improvements

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**Instructions for Step 4:**
Test improvements:
- Pilot program setup
- Customer recruitment
- Experience testing
- Feedback collection
- Iteration and refinement

**Pass to Step 5:** Validated improvements

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## Step 5: Full-Scale Implementation
**Input:** Validated improvements from Step 4
**Task:** Implement improvements across all touchpoints
**Output:** Implemented CX improvements

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**Instructions for Step 5:**
Implement improvements:
- Rollout planning
- Technology deployment
- Process changes
- Team training
- Launch execution

**Pass to Step 6:** Implemented improvements

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## Step 6: Measurement & Continuous Enhancement
**Input:** Implemented improvements from Step 5
**Task:** Measure impact and continuously enhance
**Output:** Optimized customer experience

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**Instructions for Step 6:**
Measure and enhance:
- CX metric tracking
- Customer satisfaction monitoring
- Business impact measurement
- Continuous feedback loops
- Ongoing optimization

**Final Output:** Enhanced customer experience with continuous improvement framework