Prompt

Design comprehensive support metrics dashboard.

<stakeholders>
- Support managers: {needs}
- Executives: {needs}
- Agents: {needs}
</stakeholders>

<data_sources>
{helpdesk, surveys, QA scores}
</data_sources>

<business_goals>
{what metrics drive decisions}
</business_goals>

Design dashboard:
1. Operational metrics
   - Volume trends
   - Response times
   - Resolution times
   - Backlog status
   
2. Quality metrics
   - CSAT scores
   - QA scores
   - FCR rates
   - Escalation rates
   
3. Efficiency metrics
   - Cost per ticket
   - Agent utilization
   - Channel costs
   - Automation rates
   
4. Strategic metrics
   - Customer effort
   - Retention impact
   - Revenue influence
   - Product insights

Include drill-down capabilities.