Prompt

Design efficient support escalation paths.

<support_tiers>
- Tier 1: {scope and skills}
- Tier 2: {scope and skills}
- Tier 3: {scope and skills}
</support_tiers>

<issue_types>
{categories requiring different handling}
</issue_types>

<sla_requirements>
{response and resolution targets}
</sla_requirements>

<customer_segments>
{VIP, regular, trial, etc}
</customer_segments>

Design paths:
1. Escalation triggers
   - Technical complexity
   - Customer value
   - Issue severity
   - Time thresholds
   
2. Routing logic
   - Skill matching
   - Availability based
   - Customer history
   - Issue patterns
   
3. Handoff procedures
   - Information transfer
   - Context preservation
   - Customer communication
   - Ownership clarity
   
4. De-escalation
   - Resolution paths
   - Feedback loops
   - Knowledge capture
   - Process improvement

Create decision trees.