Escalation Path Designer
7.5/10Overall
7.5AI
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Submitted Jul 18AI evaluated Jul 18
Prompt
Design efficient support escalation paths.
<support_tiers>
- Tier 1: {scope and skills}
- Tier 2: {scope and skills}
- Tier 3: {scope and skills}
</support_tiers>
<issue_types>
{categories requiring different handling}
</issue_types>
<sla_requirements>
{response and resolution targets}
</sla_requirements>
<customer_segments>
{VIP, regular, trial, etc}
</customer_segments>
Design paths:
1. Escalation triggers
- Technical complexity
- Customer value
- Issue severity
- Time thresholds
2. Routing logic
- Skill matching
- Availability based
- Customer history
- Issue patterns
3. Handoff procedures
- Information transfer
- Context preservation
- Customer communication
- Ownership clarity
4. De-escalation
- Resolution paths
- Feedback loops
- Knowledge capture
- Process improvement
Create decision trees.
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