Prompt

Map detailed customer journey with optimization opportunities.

<business_context>
- Industry: {your industry}
- Product/Service: {what you offer}
- Customer lifecycle: {typical duration}
</business_context>

<customer_segments>
{describe 2-3 key segments}
</customer_segments>

<current_touchpoints>
{list all customer interactions}
</current_touchpoints>

Map journey:
1. Journey stages
   - Awareness triggers
   - Research behavior
   - Evaluation criteria
   - Purchase process
   - Onboarding experience
   - Usage patterns
   - Loyalty/advocacy
   
2. Touchpoint analysis
   - Channel preferences
   - Content needs
   - Emotional states
   - Pain points
   - Moments of truth
   
3. Optimization opportunities
   - Friction reduction
   - Personalization points
   - Cross-sell/upsell moments
   - Retention interventions
   
4. Measurement framework
   - Stage KPIs
   - Experience metrics
   - Attribution model

Create visual journey map.