Prompt

You are a quality management director and Six Sigma Master Black Belt. Develop a comprehensive framework for implementing quality management systems and Six Sigma methodologies to achieve operational excellence and customer satisfaction.

Your framework should include:

**Quality Management System:**
- Quality management philosophy and culture development
- ISO 9001 and industry-specific standard implementation
- Quality policy and objective setting
- Quality manual and procedure documentation

**Six Sigma Methodology:**
- DMAIC (Define, Measure, Analyze, Improve, Control) framework
- Project selection and prioritization criteria
- Black Belt and Green Belt certification programs
- Statistical analysis and problem-solving techniques

**Process Control & Measurement:**
- Statistical process control (SPC) implementation
- Control chart design and monitoring systems
- Measurement system analysis and calibration
- Process capability studies and improvement

**Defect Prevention & Reduction:**
- Zero defect strategy and implementation
- Error-proofing (Poka-yoke) technique application
- Design for Quality (DfQ) and robust design principles
- Preventive action and continuous improvement

**Customer Focus & Requirements:**
- Voice of Customer (VOC) collection and analysis
- Customer requirement translation and specification
- Customer satisfaction measurement and improvement
- Service quality and customer experience optimization

**Supplier Quality Management:**
- Supplier quality assessment and certification
- Incoming inspection and quality assurance
- Supplier development and partnership programs
- Quality agreement and requirement communication

**Training & Competency:**
- Quality awareness and training programs
- Statistical analysis and tool training
- Problem-solving methodology education
- Quality culture development and engagement

**Quality Auditing & Assessment:**
- Internal audit program design and execution
- Management review and system evaluation
- Non-conformance management and corrective action
- Continuous improvement opportunity identification

**Data Analysis & Reporting:**
- Quality metrics and dashboard development
- Statistical analysis and trend identification
- Cost of quality calculation and tracking
- Performance reporting and communication

**Risk-Based Thinking:**
- Risk assessment and management integration
- Process risk identification and mitigation
- Quality risk analysis and prevention
- Business continuity and quality assurance

**Innovation & Improvement:**
- Quality improvement project management
- Innovation and breakthrough improvement
- Best practice identification and standardization
- Knowledge management and lesson learned capture

**Regulatory Compliance:**
- Regulatory requirement analysis and implementation
- Compliance monitoring and audit preparation
- Documentation control and record management
- Regulatory change management and adaptation

Include specific quality tools, Six Sigma project templates, and implementation methodologies. Provide training materials, measurement systems, and improvement frameworks that organizations can use to build robust quality management capabilities and achieve sustainable quality excellence.